Last night I had to do some online banking with my account back in Ireland. It was one of those times when they send a verification code to your phone. The problem is that they only send the code to an Irish mobile phone number, but I don't have an Irish mobile number, so they send it to my mam's number. My mam is not the most digital savvy person - this is the conversation that ensued when I called her on her mobile to get that code while she was on the train on her way to Kerry to visit relatives.
"Hi Caoimhe, I'm on the train."
"Okay, did you get a six digit figure sent in a message to your phone just now?"
"Yes, I did."
"Can you read it out to me? It's for my online banking."
"Okay, I need a pen....let me ask this man for a pen....excuse me Sir, do you have a pen that I can borrow?...Thank you....Okay, Caoimhe, I have a pen. I'll check my messages and I'll write down the number. And then you can call me back in a little while, and I'll read out the code to you"
3 minutes later.
"Hi Mam. Do you have the code?"
"Yes, here is it, are you ready?"
"No, that didn't work"
"Okay here's another one: 091089"
"Nope, that didn't work either. Mam are you sure you looked at your most recent message?"
"Hmm, let me check again. Okay, you hang up and I'll check my message and then you ring me back in a little while. Where's that pen?"
"Actually, Mam...You don't need to hang up. You can check your messages while I stay on the line. I'll be here on the phone the whole time."
"Well, how do I do that?"
"Just press your middle button and I'll stay on the line and you can check your messages as usual."
2 minutes later.
"Mam? I'm still here. Are you still there?"
"Excuse me Sir, can you help me to get back to my phone call? My daughter's on the line."
"Mam! I'm here! I'm still here!"
"Hello Sir, can you put my Mam back on?"
"Hi Caoimhe, you're back on the line now. Shall I read out the number? I wrote it down."
"012980...Did that work?"
"Yes that worked."
"Okay great. Bye Caoimhe, love you."
"Love you too. Thanks Mam."
I should probably give my Mam a lesson in how to multi-task on her phone...But hey, at least she tried her best to help me out!